Digital magazines - eurogarage - Building a Stronger Future: How Training Transforms the Workshops

The recent months at GROUPAUTO CEE have been marked by significant growth, strategic investments in workshops, and a focused effort to enhance the skills of its teams. The group's main priority has been to improve service quality and expand repair capabilities,

which led to a series of targeted training programs for mechanics, workshop owners, and customer service teams. Over this period, GROUPAUTO CEE successfully conducted around 50 training sessions, reaching nearly 1,000 participants.

A core element of GROUPAUTO CEE's strategy has been increasing the expertise of its partners through comprehensive training programs. These sessions have covered a wide range of topics, ensuring that workshops stay ahead of industry standards. Key highlights include:

• Customer Service Training – Enhancing communication standards and meeting customer expectations were key objectives of this training. Participants learned effective communication techniques to build trust and loyalty with customers. The training addressed common challenges faced by customer service teams and offered strategies for managing vehicle reception and handover processes more professionally.

• Technical Training – With modern vehicles becoming increasingly complex, specialized knowledge is essential. In response, GROUPAUTO CEE has expanded its technical training programs.

Recent sessions covered topics such as brake systems, timing belt replacement on 1.5 TSI engines, and diagnostics and repair of diesel engines. Participants were able to work on real vehicles during practical sessions, refining their diagnostic and repair skills in a hands-on environment.

• Training for Workshop Owners – Understanding the importance of strong leadership in service businesses, GROUPAUTO CEE also provided training for workshop owners. These sessions focused on optimizing costs, fostering growth, and effectively utilizing modern technologies, such as artificial intelligence (AI) in automotive services. The training introduced AI tools that streamline service processes, automate customer service, and generate cost savings. Workshop owners explored practical applications of AI in areas like appointment scheduling, fault diagnosis, and sales data analysis.

These initiatives have been designed to improve service quality and enhance the competitiveness of GROUPAUTO CEE’s workshops in an ever-evolving market. Thanks to the dedication of its instructors and experts, the network's partners gained not only the latest knowledge but also real support for their daily operations.

Looking back over the past six months, it has been a period of intense effort and notable achievements for GROUPAUTO CEE. The commitment demonstrated by its workshops has been inspiring, and the newly acquired knowledge and skills are expected to help them deliver even better service. GROUPAUTO CEE remains focused on the future, with new challenges and opportunities on the horizon.